Purchase Policies

NAGCO Shipping Policy

NAGCO makes it a top priority to keep popular products in stock so that we can ensure same day shipping to our customers.

Expedited shipping and Rush Orders can be accommodated. Please contact Customer Service directly at 832-812-3101 to request.

FREE Shipping

Free Shipping for all orders $999.00 and up!

TRACKING

Our shipping department partners with UPS to conveniently provide you with your shipment tracking numbers on your invoice. Please contact our customer service team for help or further information.

RETURN Policy

Contact Customer Service at 832-812-3101 for item exchange or refund instructions.

Returned products can only be accepted within 30 days of purchase for a refund.

All returned items are subject to a 20% restocking fee.

Returned items must be unused, undamaged, and in their original packaging to qualify for refund or exchange.

CANCELLATION Policy

Expedited Shipments and Rush Orders are fulfilled rapidly; therefore, we are unable to cancel these orders. However, if your order is backordered or not scheduled to be shipped for 2 or more business days, please contact our Customer Service team and we will do whatever we can to service your request.